Tips for victims of Freewallet

Victims of scams involving Freewallet, where coins are blocked under the pretext of KYC (Know Your Customer), should promptly file reports with law enforcement agencies in their respective countries. Dont’t wait until support will help you. They won’t because Freewallet is a fraudulent project!

How to act for users from different countries

The process and legal framework vary from country to country.

In the USA, victims should report the scam to the Federal Trade Commission (FTC), the Securities and Exchange Commission (SEC), or the Internet Crime Complaint Center (IC3). The relevant legal provisions fall under Title 18 of the U.S. Code, which covers crimes like wire fraud and money laundering. Cryptocurrency transactions can be scrutinized under federal anti-fraud statutes if deceptive practices are involved. A report to IC3 should include details of the scam, such as the date, the value of the coins, and communications with Freewallet. The IC3 will forward the complaint to the appropriate law enforcement agencies for investigation.

In the Netherlands, victims should file a report with the Dutch police through their fraud hotline or the Financial Intelligence Unit (FIU). Dutch laws, such as the Penal Code and the Dutch Anti-Money Laundering and Anti-Terrorist Financing Act (Wwft), regulate financial crimes and fraudulent activities. Cryptocurrency scams can be pursued under fraud (Article 326 of the Dutch Penal Code) or embezzlement laws. Victims should prepare a detailed account of the scam, including their attempts to comply with KYC requirements and the company's response. Reporting to the police and FIU may help track the wallet involved in the scam.

In Thailand, victims can contact the Economic Crime Suppression Division (ECD) of the Royal Thai Police. Thai law, under the Digital Asset Business Act of 2018, regulates cryptocurrency activities, and fraudulent practices can be prosecuted under general fraud provisions of the Thai Penal Code. Filing a report with the ECD should include all relevant transaction details, communications, and evidence of compliance with KYC. The ECD has been active in investigating crypto fraud, and victims may also seek advice from the Securities and Exchange Commission of Thailand (SEC).

In Japan, victims should contact the National Police Agency and the Financial Services Agency (FSA). Cryptocurrency exchanges in Japan are regulated under the Payment Services Act and the Financial Instruments and Exchange Act, and violations or fraud involving exchanges are taken seriously. Article 246 of the Japanese Penal Code addresses fraud, and cryptocurrency cases can fall under this provision. Victims must provide detailed information regarding their accounts, interactions with Freewallet, and all evidence of KYC compliance or non-compliance.

When reporting scams, victims should also consider international authorities such as Interpol, Europol, and the Financial Action Task Force (FATF). Interpol and Europol provide assistance to countries by connecting international fraud cases, while the FATF ensures compliance with anti-money laundering (AML) standards, including cryptocurrency. Victims may also report to organizations such as the Blockchain Alliance or the Global Anti-Scam Organization (GASO) that track crypto-related crimes globally.

How to prepare statement about Freewallet fraud

To write an effective report or statement, ensure that it includes all relevant details of the scam: date and time of the transactions, how the scam was initiated (e.g., KYC pretext), any communications from Freewallet, and the total amount of cryptocurrency locked. State clearly that despite providing KYC documents, the wallet continues to hold funds without proper justification. Attach evidence such as emails, screenshots, and transaction hashes to support the claim.

When filing complaints on websites or writing negative reviews, remain factual and professional. Describe the experience, providing all key facts like the lack of customer support, the misleading KYC pretext, and the blocking of assets. Avoid inflammatory language or personal attacks. Provide contact details for further inquiries (such as freewallet-report@tutanota.com) to offer support to others experiencing the same issue.

Example of a statement:

"As a Freewallet user, I am filing this complaint to report the blocking of my cryptocurrency assets under the pretext of the KYC process. Despite submitting the requested documents, my assets remain inaccessible. Freewallet has not provided any clear response or resolution. I request the authorities to investigate this matter as it is a clear violation of my rights as a consumer. I can provide evidence, including transaction records and communications with Freewallet, to support my claim."

This approach ensures you cover all bases legally while seeking redress from relevant authorities and spreading awareness among potential future victims.

Freewallet-report@tutanota.com

By reaching out to our specialized contact, victims can receive:

· Guidance on filing reports: Step-by-step instructions on how to effectively file reports with local or international law enforcement agencies, and ensure they include all necessary details to boost their chances of a favorable investigation.

· Legal advice: Recommendations on the relevant legal provisions in their jurisdiction, helping victims understand how to pursue their case within the framework of national or international laws.

· Complaint templates and best practices: Pre-prepared statements and templates for filing complaints or negative reviews, tailored to reflect a victim's specific circumstances while ensuring clarity and professionalism.

· Evidence collection assistance: Support in gathering and organizing evidence such as transaction details, emails, and other correspondence that can substantiate their claims.

· International support coordination: If the scam has cross-border elements, victims can get advice on contacting international bodies like Europol, Interpol, and FATF, ensuring their case reaches the appropriate authorities.